FAQ

ACCOUNT INFORMATION

IS THERE A NOTICE PERIOD REQUIRED FOR CHANGES TO DELIVERY ADDRESS?

7 working days.

IS THERE A NOTICE PERIOD FOR CANCELLATION?

10 working days notice.

CAN WE ACCOMMODATE PAUSES IN YOUR MEAL PLAN?

We can accommodate this with 7 – 10 working days notice.

CAN I UPGRADE OR DOWNGRADE MY PLAN?

We can upgrade and downgrade plans if necessary, these amendments take 7 working days notice.

CAN I PAY USING A WEEKLY OR MONTHLY PAYMENT PLAN?

We provide these to accommodate your budget.

DELIVERY INFORMATION

WHAT ARE DELIVERY DAYS?

We deliver on Sundays & Wednesdays.

CAN YOU DELIVER TO MY WORK?

We can accommodate 2 delivery addresses, work or home.

CAN I TRACK MY DELIVERY?

On the day of your delivery, you will receive a notification from our courier providing you with a delivery window and tracking information.

MEAL PLANS

CAN YOU ADJUST TO FIT ALLERGENS OR DISLIKES?

Contact us at hello@nourishsmart.co.uk

WILL MY MEAL HAVE LABELS WITH MACRONUTRIENT AND CALORIE INFORMATION?

Yes, this breakdown will appear on the lid/sleeve of packaging

HOW LONG DO MEALS TAKE TO HEAT?

Meals reheat within 3 minutes for ease.